2024 Equal Justice Conference

How are people using AI to address their legal problems, and what is the quality of information they find on popular AI platforms like ChatGPT or Google Bard? Are people going to AI tools for help with housing, family, debt and other problems? And do these tools give them helpful, correct, actionable information -- or are there hallucinations, mistakes, or other harms? This session will present the results of recent research on public use of AI for legal help, as well as an evaluation of AI platforms' main opportunities and risks around access to justice. It will discuss trends among various demographic groups, around whether and how they would use AI for legal help. It will also present next steps that legal services, pro bono, and court groups might take to harness the opportunities of AI while also mitigating its risks.